Course Trainers

I am 7 years experienced on Professional Customer service as well as Professional back-office Service related training. It could be mention that I closely worked with different customers over the phone and face-face. Market research and data analysis with different tools. Customers centric as to customer satisfaction analysed by Enterprise Customer Relationship Management (CRM).

Omor Faruk

Omor Faruk Call Center Trainer (3)

Program Objectives

Professional Customer Service (PCS)  

Course Duration :
2.5 months  
Course Hour :
Lecture :
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Location :
Level 15 - East, BDBL Building, 12 Kawran Bazar C/A, Dhaka, Bangladesh 1215.  
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Program Outline

Course covering

MARS Solutions Limited is going to start "Professional Customer Service" - Call Center Training under the Skill for Employment Investment Program (SEIP) which is to be sponsored by BACCO has been scheduled to be started from 05 September 2018. Each Trainee will get Tk. 5,000/- as training allowance for successful completion of the training course along with class attendance (attendance should be at least 90%).

Participants will get certificate & Job assistance which is subject to completion of the training course successfully. In addition to that the Participants will also get the opportunity to avail a 'Customer focused telephone skill' Course with certification as a training partner from British Council. We will provide job placement assistance for those who will complete the training course successfully. Please contact soon. As seat is limited, priority will be given to those who will contact early, and don’t miss such an ample opportunity.

Educational Qualification: Minimum Graduate or 4 years Diploma


Course Scedule

Class Time:

10:00 AM to 02:00 PM

03:00 PM to 07:00 PM

4 hours/day and 5 days in a week for each batch.



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